Refund and Returns Policy

At 360 Happy Store, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Therefore, we have crafted a hassle-free return policy to ensure your shopping experience remains delightful.

Eligibility Criteria for Returns:

1. Product Condition: We accept returns only for products that are in the same condition as when they were received. The product must be unused, unworn, and undamaged, with all original tags and packaging intact.

2. Timeframe: You must initiate the return process within 07 days from the date of delivery. Returns requested beyond this timeframe may not be accepted.

3. Proof of Purchase: To process your return smoothly, please ensure you have a valid proof of purchase, such as the order number or the original purchase receipt.

4. If you wish to return or exchange a product, the customer must provide a valid reason for doing so. The product must be returned to us in its original condition. The cost of return delivery, as well as any delivery charges for sending the product back to you, will be borne by the customer.

Furthermore, if you want to return an order due to a defect, it is essential to highlight the defect. For this purpose, you must make a video while opening the parcel so that we can determine if the defect was from our side or if it appeared after the order reached the customer. If any defect is discovered after the order is delivered to the customer, the company will not be responsible for it.

Please Note: No warranty or claim will be entertained for electronic items.

5۔We ensure to provide the best service to our customers by thoroughly inspecting each product before delivery. We never deliver any defective items to our customers.

For products that are out of stock or on discount, there will be no return or exchange available. Thank you for your understanding.

Return Process:

1. Contact Us: If you wish to return a product, kindly contact our customer service team through [email/phone number] within the stipulated return timeframe. Please provide your order details and the reason for the return.

2. Verification: Once your return request is received, our team will verify if the product meets the eligibility criteria mentioned above.

3. Return Authorization: If your return request is approved, we will provide you with a return authorization code and instructions on how to return the product.

4. Return Shipping: You are responsible for shipping the product back to us. Please ensure the item is securely packaged to prevent any damage during transit.

5. Inspection: Upon receiving the returned product, our quality assurance team will inspect it to ensure it meets the return eligibility criteria.

6. Refund Processing: If the returned product passes the inspection, we will initiate the refund process. Please note that refunds will be issued to the original payment method used during the purchase.

If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer service team. We are here to assist you in every possible way to ensure your shopping experience with 360 Happy Store is nothing short of exceptional.

Thank you for choosing 360 Happy Store!